Ordering
Order in person at any of our locations, or by phone, text or email. Many of our products, especially interior doors, are made to your measurements, so we confirm every order with you directly.
Pickup
We hold pickup orders for 7 days once they’re ready. After that, storage fees or delays may apply unless a manager approves otherwise.
Returns & Refunds
All sales are final. Returns are assessed on a case-by-case basis with manager approval. To be considered for a return or exchange:
- The request is made within 15 days of purchase
- The item is unused and in its original, sellable condition
- You have your receipt or order number
Approved returns may be subject to a restocking fee.
Special-order items are ordered just for you, so they usually can’t be returned.
Cancellations
Made-to-order items can be cancelled only before production or preparation begins. Once we’ve started on your order, it can’t be cancelled.
Special-order items can’t be cancelled once we’ve ordered them from the vendor.
Questions?
Contact your local store to ask about a return, exchange or cancellation.