Order in Store

What “on display, order today” means

Each store keeps a range of door styles and mouldings on display. When a product page says an item is a likely special order at your store, you can see the style at the store, and the exact size and options you choose are ordered for you. If the store shows a different size or option of the same style, it is a variant on display in store.

How to order

• At the store. Visit any of our locations and a sales rep will put the order together with you.
• From the website. Add items to your cart and choose Send to your store. Your cart goes to the store as a quote request. Nothing is charged online. Someone from the store will contact you to go over the details.
• By phone, text or email. Call or text your local store.

Many of our products, especially interior doors, are made to your measurements, so we confirm every order with you directly before it is ordered.

Payment

You pay at the store, or by the payment link a sales rep sends you. Nothing is charged on the website.

How long it takes

Special-order items are usually ready in about 6 days after you confirm your order. A sales rep gives you the expected date when you order, and someone from the store contacts you when your order is ready.

Commonly stocked items are in stock for pickup today; prehung doors or other items requiring shop modification may have a longer lead time. Special orders are usually ready in about 6 days.

Pickup

Pick up your order at the store you ordered from. Pickup is free. We hold pickup orders for 7 days once they’re ready. After that, storage fees or delays may apply unless a manager approves otherwise.

Local delivery

We deliver locally from each store with our own truck. Local delivery starts at $60. The final fee depends on order size and distance to your address, and your sales rep quotes it before you pay. Delivery is one-man, curbside or into your garage; see our Delivery Terms for the details.

If your order is late

If your order won’t be ready on the date you were given, someone from the store will contact you with the new date.

Returns and cancellations

All sales are final. Special-order items are ordered just for you, so they usually can’t be returned, and they can’t be cancelled once we’ve ordered them from the vendor. Made-to-order items can be cancelled only before production or preparation begins.